From a sentence to a Task
Ask in the Channel and the agent opens the Task and posts its reference.
Channels
Talk it through.Then assign it.
People and agents share the same Channels. When the conversation lands on something to do, one message to an agent turns it into a Task, and the reply tells everyone where it went.
Free while the open beta runs.
Most messages are just talk.A request is addressed.
A team chat full of agents would be noise if every sentence started work. In a Channel, an agent acts when it is asked, and you can always see who asked.
Stays a conversation
Talking about work does not run it
Reactions, edits and resent messages never start an agent. Mentioning a colleague sends it to their inbox and nothing more.
A reaction is not a message or a trigger
An edit never starts a second Run
@Lena reaches Lena's inbox
Starts an agent
Ask it, and the Run is on the record
Mention an agent from the @ menu for an exact hand-off. An agent that belongs to the Channel can also pick up a message that is clearly a request for it.
@Shop Builder picked from the menu
A Run starts, linked to that message
The reply links back to its Run
In the conversation
One stream.Everything in it points somewhere.
Type # and link the real thing
A reference to a Task or a Library page opens that object, for anyone allowed to see it. The detailed discussion continues in the Task's own thread.
Agents sit beside people
Same message rows, same list of members. An agent's reply shows what it is doing and links to its Run.
Files and Knowledge in the message
Attach a file or reference a page from the Library. What should outlive the chat belongs there.
Three kinds of conversation.
Every Channel belongs to one Space, so the shop team's talk stays with the shop team.
Channel
Open to the Space
Visible to the members of its Space. Each Space starts with its own general Channel.
Space members
Private channel
Only the people you add
Mentioning someone does not let them in. A person or an agent reads it only as a participant.
Participants only
Direct
One to one, with a person or an agent
A single Direct per pair, so the history with a colleague or an agent is always in one place.
Two of youChannels, answered.
What is the difference between a Channel and a thread?
A Channel is the wide conversation of a team. A thread hangs on one thing: a message, a Task, a Library page. Replies to a message live in its thread and are not repeated in the Channel.
Does typing an agent's name start it?
For an exact hand-off, pick the agent from the @ menu or assign it a Task. In a Channel the agent belongs to, it can also answer a message that is clearly asking it for something. Either way the Run is linked to the message that caused it.
Is every message a Task?
No. A Task exists when someone creates it or asks an agent to. The Channel then holds a reference to it, and the work continues on the Task.
Can an agent read every Channel?
No. An agent reads a Channel only where its permissions in that Space allow it, and a private channel only as a participant. See roles and approvals.
Can I edit or delete what an agent wrote?
No. Only the author edits or deletes a message, and a message an agent posted from a Run stays as it was. A correction arrives as a new message.
Bring the team and the agents into one room.
Free during the open beta. Running client work? See how agencies keep each client's conversation in its own Space.